Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

Why haven’t I received any emails from you?

Please check your Spam folder or inbox. It happens that sometimes our email mismarked as spam and blocked by users’ email filter system. We suggest you to add our email address to your contact list or address book to avoid missing Email messages from us.

How do I activate my account?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at [email protected]

Must I register to order from you?

Must I register to order from you? It's recommended but you don't have to. Chinasbag supports guest checkout. Registering with Chinasbag, however, allows us to provide you with better support and the whole registering process should take no more than 2 minutes.

What payment methods do you accept?

PayPal, T/T (Bank Transfer/Wire Transfer). Please send the following payment details via whatsapp or email after payment, so we can confirm it and prepare your order in advance: payment

How do I track my orders?

Two ways once your goods are sent: 1) Check our automatic email notification; or 2) Sign in to your account and view the tracking code.

How soon will you ship my order after I've made my payment?

Normally in 2-3 working days.

Do I need to pay additional bank fee if I pay by T/T (Bank transfer)?

Chinasbag would not charge you any fee for bank transfer. But banks would charge bank-to-bank transfer fee. Say you are paying for an order of $600. The bank will charge $50 for transferring, so it's altogether $650 you will submit. If you submit only $600, then the payment we receive will be only $550. In that case, we would not be able to send your full order.

As far as we know, if you do oversea bank transfer, there are three types of handling cost involved:

1) Your local bank fee;

2) Oversea bank fee (If the money is not transferred from your bank to our bank directly, customer should be responsible for this inter-bank transfer fee.);

3) Our local bank fee ($60 HKD: if your payment exceeds $800 USD, we can cover this fee for you, otherwise you need to add this fee to us.).

Why haven't I received the order confirmation email/shipping notification message from Chinasbag.com?

If you placed an order as a guest instead of registering with us in the first place,you will not receive it as guest checkout does not require that you provide a contact email address. If you placed an order with a registered account and still didn’t receive our emails, please check your email trash box and spam folder. If still nothing, please contact our sales related to your order.

Why is my order partially shipped?

When some of the items in your order are currently out of stock, we firstly ship the items already in stock to avoid your waiting there. Of course we usually notify you when this happens.

Can I customize items, such as to print our own logo, or to alter the design?

Yes, for most products on Chinasbag. Please contact us or your sales representative to check with the details.

I’m interested in certain products but they are not listed on Chinasbag.com. Since you are a professional supplier, can you source them for me?

We would love to. Show us the product images as well as the description. It may take some time.

Can I get a sample for FREE? I will buy more if it's of good quality.

Sorry but we don’t give free samples. You have to pay for them. It's easy on Chinasbag as we don't require any minimum order.

I have put an order with Chinasbag. Any discount for me?

Buy more and save more, as is the basic rule on Chinasbag.com. About discount, please refer to Discounts & Coupons.

Can your price be lower?

On Chinasbag.com, the price is generally lowered with the increase of quantity. So yes, the price can be lower but we need to know your order quantity or purchase plan first.

Customer Service

Need more help? Here is how to get in touch. Contact us

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